Santosh Kunkekar

About Santosh Kunkekar

Professional SummaryVisionary IT Leader with 20+ years of success driving large-scale Cloud Infrastructure Services (CIS), global operations, and transformation initiatives across IT Service Delivery, Infrastructure Management, and Cloud Platforms (AWS, Azure, Google Cloud). Recognized for elevating operational excellence, leading high-performing global teams, and aligning IT strategies with business outcomes. Deep expertise in Service Operations, Cloud Migrations, Agile/DevOps, and Governance models across ITSM platforms. Adept at navigating complex enterprise environments and delivering high-impact outcomes through innovation, collaboration, and precision execution. Competencies• Cloud Infrastructure Strategy (AWS | Azure | GCP) Cloud Computing (AWS, Azure, Google Cloud)• Cloud Transformation & Optimization• Global IT Operations & Service Delivery• ITSM (ServiceNow, Remedy)| Incident, Change & Problem MgmtIT Infrastructure & Operations• P&L Oversight | Cost Optimization | Risk Management• Operational Excellence & SLA Governance• Multi - Vendor & Stakeholder Management• Transition Management & Digital Enablement• Risk Mitigation & Compliance• ITSM & ServiceNow/Remedy Platforms• Project/Program/Transition Management• Team Leadership & Performance Optimization across Global Delivery Models

Experience

1. Cloud Infrastructure Service Delivery Manager

   Wipro

   Oct 2022 — Present · Pune, IN

   Lead global IT Infrastructure and Cloud Operations Projects for Fortune 100 clients, supporting hybrid environments (Azure, AWS, On-Prem).• Manage a 135-member delivery team overseeing cloud-native services, IaaS/PaaS administration, and cloud cost governance. Managed cloud-based business-critical infrastructure services.• Implemented automation and self-healing capabilities using ServiceNow and cloud-native tools, reducing incident volumes by 20%.• Collaborate with cloud architects to design scalable solutions aligned with business continuity and compliance standards.• Drive continuous service improvement (CSI) and cloud service optimization initiatives across DevOps and agile pods.Core Competencies• Cloud Infrastructure Strategy (AWS | Azure | GCP) Cloud Computing (AWS, Azure, Google Cloud)• Cloud Transformation & Optimization• Global IT Operations & Service Delivery• ITSM (ServiceNow, Remedy)| Incident, Change & Problem Mgmt Cloud Infrastructure & Operations• P&L Oversight | Cost Optimization | Risk Management• Operational Excellence & SLA Governance• Multi - Vendor & Stakeholder Management• Transition Management & Digital Enablement• Risk Mitigation & Compliance• ITSM & ServiceNow/Remedy Platforms• Project/Program/Transition Management• Team Leadership & Performance Optimization across Global Delivery Models

Education

• Pune University

  Bachelor of commerce, Marketing

  1996 — 1999

• Bharati Vidyapeeth

  SSC, Business/Commerce, General

  1989 — 1991

• Bharati Vidyapeeth

  SSC, Economics

• Marathwada Mitra Mandal's College of Commerce, Pune 04

  B.Com, Economics

  1997 — 1999

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom, Business Administration and Management, General

Skills

• Business Process
• Vendor Management
• Customer Relations
• Sla
• Service Management
• Service Desk
• Incident Management
• Customer Service
• Integration
• Major Incident Management
• IT Service Management
• Change Management
• Itil V3 Foundations Certified
• Operations Management
• Disaster Recovery
• Service Delivery
• Technical Support
• Business Analysis
• Team Management
• Crm
• Itil
• Management
• Windows
• Customer Relationship Management (Crm)
• Process Improvement
• Data Center