Santosh Kumar Yadav
ITSM Service Management, SIAM
- Role
- Process Manager at Hexaware Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Santosh Kumar Yadav
ITSM Manager –, Change, Release, Incident, Major Incident, Service Catalog, Service Request & Problem Management. Skilled in driving service delivery, process improvements, governance, and compliance. Proven ability to manage large-scale IT operations, lead cross-functional teams, and ensure SLA adherence. Certified in ITIL v3 (Foundation, Service Transition, Service Operation, CSI) and ISO/IEC 27001:2022 Lead Auditor.
Experience
Process Manager
Oct 2025 — Present · Navi Mumbai, IN
Education
Mumbai college
B.SC I.T, Information Technology
2008 — 2011
C.G.E.E.s High School
ssc, Maths
1997 — 2007
C.G.E.E.S High school
Mumbai College., IT
2009 — 2012
Skills
- Consulting
- Business Strategy
- Sla
- Team Management
- Infrastructure
- Project Management
- Visio
- IT Service Management
- Change Management
- Release Management
- Microsoft Excel
- Business Process
- Service-Level Agreements (Sla)
- Program Management
- IT Operations
- Itil Service Transition
- IT Infrastructure Design
- Bmc Remedy Ticketing System
- Requirements Analysis
- Management
- Cloud Computing
- Itil
- Vendor Management
- Service Delivery
- Service-Now.com
- Business Analysis
- Project Implementation
- IT Strategy
- Event Management
- Incident Management
- IT Management
- Business Process Improvement
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