Santosh Kumar Upadhya
Chief Manager -service @Escorts Kubota Limited
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WORK HISTORY
Chief Manager -service @Escorts Kubota Limited
Faridabad, IN
Lead- Service Quality Assurance & Service Marketing Monitoring Service Parameters across India & Publishing MIS Initiate CA along with Operational Heads for areas which are lagging behind in parameters, Monitoring Progress. Registration & hand holding of Service only Franchisees. Initiating process simplification, Process automation, Process Digitization. Auditing Infrastructure & Process Adherence of all Sales & Service Dealers Across India. Central Coordination between Field Service Team & Spares Part Division, Meeting Sale of Parts & Lubes targets thru Dealer & Service Franchisee network. Custodian of various payouts & Incentives to Dealers as per the announced Schemes on Sales & Service Parameters Management of External Call Center. Escalation Management Devising New Service Sales initiatives to increase Service Top line & Bottom line.
EDUCATION
AIMAAS
Diploma in Quality Assurance & ISO9000
HMS Polytecnic
Diploma in Mech Engg
Indian Institute of Management Bangalore
Micromaster in Business management, Business Administration and Management,
ABOUT SANTOSH KUMAR UPADHYA
Customer Experience
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