Santosh Kumar Jaiswar

About Santosh Kumar Jaiswar

Experienced Sales Executive to Retail Store Manager with a 14 years demonstrated history of working in the retail industry, Skilled in Loss Prevention, Visual Merchandising, Sales & Operation, Inventory Management, and Team Management, Strong Leadership skills,sales professional with a Bachelor of Commerce - B.Com focused in commerce from North East frontier technical University.

Experience

1. Sr Store Manager

   Benetton Group

   Feb 2021 — Present · IN

   Handled 2 stores of 12cr.and made them profitable.\\\\n\\\\n* Successfully reduced staff turnover by 35% by implementing an innovative staff retention program that included recognition, incentives and training opportunities, resulting in significant savings on training costs and fostering a stable and motivated team.\\\\n* Enhanced the stores reputation by launching a customer service training program and initiating weekly staff meetings to address customer feedback, leading to 40% increase in customer satisfaction scores.\\\\n\\\\n*Improved sales and KPIs by developing and implementing and effective inventory management process that let to 50% decrease in stockouts and overstocks, ensuring efficient operations and customer satisfaction.\\\\n\\\\n\\\\n*Actively tracking the poor performance of the staff and guide better performance.\\\\n*Handling extreme pressure in different market conditions, keep the team accountable and focused to drive commercial success.\\\\nMacro management-\\\\n*Allocate responsibilities to staff by recognizing the individuals strengths and weaknesses and drive continuous improvement.\\\\n*Importance of going out of the way to deliver world-class customer service.\\\\n*Experiment with different things on opertional judgement & administration level.\\\\n*Respond to customer complaints and comments.\\\\n*Ensure store team compliance with all store policy and procedure.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• North East frontier technical University

  Bachelor of Commerce - BCom, commerce

  2016 — 2018

• Anandilal poddar college of commerce

  H S C, Commerce

  2002 — 2003

• North East Frontier Technical University (NEFTU)

  Bachelor of Commerce - BCom, Business/Commerce, General

  2015 — 2018