Santosh Kumar Gade
Problem Manager
- Role
- Problem Manager at 摩根大通
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Santosh Kumar Gade
Holding over 10 years of experience on infra ops, application delivery, production support, IT Service Operations & Service Management; handled multiple business verticals which includes Banking, finance, procurement, healthcare & Pharma. Set up of service desk operations Implemented & handled Major Incident management process Application UAT & Onboardings Application production support Problem management with best RCA Techniques Infra, application and organizational change management Implementation & Roll-outs of SAP modules Knowledge management, key role player in trainings and audits SAP-VAR Certification & CMM-I Level 3 V2 achiever for organizations worked
Experience
Problem Manager
Jul 2021 — Present · IN
Driving RCA calls;Handling problem management Centralized operations for Chase;Facilitating root cause analysis;Resolution and remediation Planning for major outages in production;Service level improvement;Continues Service improvement;Trend analysis;product learnings;
Education
Vasavi college of sciences affiliated to AU
Bachelor of Science
2006 — 2009
Vasavi Sarada Junior College - Akividu
Intermediate
2003 — 2005
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