Santosh Kumar

About Santosh Kumar

Project Planning and Management: Developing and managing project plans for SAP implementation & support activities, including blue print, financials, resource allocation, timeline management, and budget oversight with ITIL, SDLC strategies with Active methodology with Agile and scrum methodologies.Team Leadership: Leading cross-functional teams, including SAP consultants, developers, and end-users to ensure SAP solutions meet business needs.Issue Resolution: Ensuring timely identification and resolution of issues or bugs in the SAP system to minimize downtime or business disruption.Client Communication: Acting as the primary point of contact for clients, providing regular updates on progress, issues, and resolutions.Continuous Improvement: Identifying areas for process improvement and working on SAP enhancements, upgrades, or migrations.Risk Management: Mitigating risks related to SAP system performance, support processes, and integration with other business systems.Training & Knowledge Transfer: Ensuring the end users and internal teams are well-trained on the system, new updates, and changes in processes.Reporting and Documentation: Generating regular reports on system performance, project status, and any incidents or problems.Experienced has SAP SD Consultant and having history of working in the information technology and services industry. Skilled in Business Process, SAP SD, MM, TM, CRM, S4 HANA, SAP FIORI, ABAP and Strong support professional with a Bachelor of Technology (B.Tech.) on Computer science from Jawaharlal Nehru Technological University.

Experience

1. SAP Project Service Manager

   Tata Consultancy Services

   Jan 2025 — Present

   MAF DUBAIProject Planning and Management: Developing and managing project plans for SAP support activities, including resource allocation, timeline management, and budget oversight.Team Leadership: Leading cross-functional teams, including SAP consultants, developers, and end-users to ensure SAP solutions meet business needs.Issue Resolution: Ensuring timely identification and resolution of issues or bugs in the SAP system to minimize downtime or business disruption.Client Communication: Acting as the primary point of contact for clients, providing regular updates on progress, issues, and resolutions.Continuous Improvement: Identifying areas for process improvement and working on SAP enhancements, upgrades, or migrations.Risk Management: Mitigating risks related to SAP system performance, support processes, and integration with other business systems.Training & Knowledge Transfer: Ensuring the end users and internal teams are well-trained on the system, new updates, and changes in processes.Reporting and Documentation: Generating regular reports on system performance, project status, and any incidents or problems.Experienced has SAP SD Consultant and having history of working in the information technology and services industry. Skilled in Business Process, SAP SD, MM, TM, CRM, S4 HANA, SAP FIORI, ABAP and Strong support professional with a Bachelor of Technology (B.Tech.) on Computer science from Jawaharlal Nehru Technological University.

Education

• Jawaharlal Nehru Technological University

  Bachelor of Technology (B.Tech.), Computer science