Santosh Kumar

About Santosh Kumar

Senior Business Analyst with 19+ years of experience in the airline industry…

Experience

1. Senior Business Analyst

   Farelogix, An Accelya Group Company

   Feb 2023 — Present · Miami, FL, US

   Conducted Requirement, System, GAP, and Defect Analysis to ensure accurate understanding and documentation of business needs.•Led end-to-end airline migration projects to FLX, focusing on Pricing and Exchange/Refund (CAT 31/33) processes.• Collaborated with stakeholders to gather, analyze, and define customer requirements for projects and enhancements.• Acted as a liaison between business units, technical teams, and external consultants, ensuring alignment of scope and smooth integration of business applications.• Performed scenario-based testing, defect tracking, and documentation, validating system requirements and functional developments.• Provided subject matter expertise (SME) across Reservations, Ticketing, Airfares, Pricing, IATA, ATPCO Pricing Rule Fares, Baggage/OSF (S5 & S7), Ancillary, Reissue, Refund, Taxes (X1 & X2), and Shopping Functions.• Demonstrated advanced proficiency in XML, XPATH, and SQL, enabling efficient troubleshooting and management of complex data flows.

Education

• IITC

  Diploma in Airline and Travel Management

• Jain College

  Bachelor's degree

Skills

• Requirements Analysis
• Business Analysis
• Sdlc
• Requirements Gathering
• Business Requirements
• Software Project Management
• User Acceptance Testing
• Gap Analysis
• Quality Center
• Agile Methodologies
• Vendor Management
• Business Process
• Testing
• Project Management
• Business Intelligence
• Analysis
• Ticketing
• Airlines
• Leadership
• Operations Management
• Management
• Crm
• Customer Relationship Management (Crm)
• Software Development Life Cycle (Sdlc)