Santosh Jukar
Senior Management Leader who can Transform organization to next level, with Strategic Vision and precise Execution Plan to Deliver on Results.
- Role
- Sr Director at Charter Communications
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Santosh Jukar
Senior Management Professional, with deep expertise in formulating and executing strategic vision, to drive results and help organizations achieve growth targets. Known for leveraging strong technical experience along with cross org collaboration and issue resolution skills to deliver complex programs on time, against any odds. Passionate about utilizing a unique combination of software engineering and operations planning experience, to do right thing for company.Communications (Advanced WiFi, Mobile, Voice, High Speed Internet) and Financial Payments Solutions Industry experience. Versatile experience across Technology (architecture & engineering) team management, Process definition and rollout (PMO), Operations (P&L budget planning) and Merger & Acquisition integrations. Hands on leadership style. Very well familiar with how to leverage technical talent, cost & cultural diversity across globe; to achieve Cost and Geo optimization for organizations. Political savviness to influence across organization boundaries. Specialities: Execution specialist for complex program deliveries. Operational Efficiency improvements focus. Hands on style with Technical knowledge & experience that is leveraged to lead large delivery teams and achieve results.Passion: Help organizations achieve growth targets.
Experience
Sr Director
May 2017 — Present · Denver, CO, US
Senior Management Leader who enabled Charter\'s vision of Digital Adoption for customer self-care a reality. • Team building: Organization transformation with employee ratio from 10% to 40% over 2 years• Optimization: 15% cost reduction while delivering 100% roadmap • Delivery: Expanding self-care features like service appointments and tech tracker, outage notifications, chat platform integration, settings preferred communications management, push notifications, personalized search and support articles; to reduce call volume • Process & Change: SAFE process adoption. Organization transformation to Omni Team model• Architecture: Enterprise level architecture decisions involving AWS active/inactive setup, Containerized micro-services, GraphQL service, Gateway, Security, Role & Session management • Simplification: Consolidation of 28 customer self-service systems into 3 portals and mobile app• Unification Strategy: Consolidation of 3 identity systems with 22 million identities• Speed to Market: Enabling Charter to become Mobile Virtual Network Operator and offer Mobile service with self-care services like activation, bill pay and plan management thru a mobile app • Growth: Expanding video service revenue opportunity thru personalized Buy Flow offerings • Customer Experience: Billing experience improvement with digital bill, onetime payment as well as auto pay setup and preventive measured to eliminate accidental duplicate payments • Product offerings: Deliver on critical programs like payment integration with Chase payment tech, advanced in-home Wi-Fi management with smart router, self-install
Education
University of Mumbai
BS
1989 — 1993
University of Denver
Masters
1994 — 1997
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