Santosh Santosh Kumar Jha Jha

Service Delivery Head @Tata Consultancy Services

New Delhi, DL, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Service Delivery Head @Tata Consultancy Services

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Delhi, IN

Leading Automation and Digital Transformations with business-as-usual support for few of the leading pharma companies

EDUCATION

2010 — 2013

Indian Institute of Foreign Trade

MBA, International Business

N/A

Shivaji University

B.E, Electronics and Communications Engineering

N/A

Indian Institute of Technology, Delhi

CTO Certificate Program, Information Technology transformation and strategies

SKILLS

CloudHpNetwork SecurityMba (International Bussiness)Ccna Certified,Ccnp (S&R)Enterprise System MonitoringPrince2 PractitionerHp OpenviewProject ManagementCisco TechnologiesPmpLeadershipSolution ArchitectureTeam ManagementIT Service ManagementOpen SourcePre-SalesInfrastructureVendor ManagementProgram ManagementIT OperationsIT OutsourcingPrince2Itil V3 FoundationEhealth Admin,Etrust Access ControlTrained on Pmp FrameworkPrince2 FoundationBusiness StrategyService DeliveryBusiness AnalysisConsultingCisco Systems ProductsCloud ComputingCrmItilAgile MethodologiesData CenterProject FinanceIT StrategyCcna

ABOUT SANTOSH SANTOSH KUMAR JHA JHA

At Tata Consultancy Services, my commitment revolves around pioneering IT service delivery with a strategic approach to governance and agile methodologies. The team and I have driven substantial growth, particularly in client base expansion and fortifying major accounts with exceptional service quality. Key to our approach is championing a culture of continuous learning, improving operational efficiency, and nurturing client partnerships.Steering complex projects to successful, timely conclusions is at the heart of my role as Global Service Delivery Owner, establishing trusted advisory relationships. Business development is a strong focus; I utilize my expertise in IT governance and risk management to identify new opportunities, contributing significantly to revenue growth. Our accomplishments include a headcount increase of over 500 in the last two years, thanks to cost optimization strategies implemented in Tier-2 cities.

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Santosh Santosh Kumar Jha Jha — Service Delivery Head at Tata Consultancy Services in New Delhi, DL, IN | Unifers