Santosh Gawas

About Santosh Gawas

I am a proactive and achievement-oriented professional offering over 19 years of experience in Workforce Management, Process Improvement, Data Analysis & Automation with skills in data analysis, business intelligence & automation, capacity & occupancy planning, BCP planning, corporate workspace management, MIS reporting, process improvement and developing business reports.Currently associated with Teleperformance as Senior Director- Vantage WFM and working with management teams to administer workforce optimization programs to ensure innovation and standardization of best practices across all divisions & Region.I am a forward thinking person with proficiency in global implementation of planning tool, business blueprinting, requirements gathering, process design & development, evaluating reports, identifying redundancies, automating solutions, and efficiencies to minimize manual processes, streamlining processes and improving efficiencies within an organization; resourceful in implementing new processes that will improve the customer experience; skilled in supporting multi-functional and efforts in process improvement, data capture and analysis, and compliance with policies & proceduresimplementing data analyses, data collection systems

Experience

1. Senior Director

   TP

   May 2024 — Present · Mohali, IN

Education

• NKTT college of Commerce

  Bachelor of Commerce (B.Com.), Accounting and Finance

  1998 — 2003

• SSTVM

  SSC

  1987 — 1997

Skills

• Bpo
• Service Delivery
• Business Analysis
• Mis
• Employee Engagement
• Workforce Management
• Microsoft Excel
• Data Analysis
• Team Management
• Databases
• Outsourcing
• Management
• Project Planning
• Call Centers
• Team Leadership
• Vendor Management
• Performance Management
• Crm
• Operations Management
• Customer Service
• Transition Management
• Process Improvement
• Leadership
• Training
• Management Information Systems (Mis)
• Analysis