Santosh Darade
Senior Process Manager - eClerx, KYC, AML, Sanction, Due Diligence || Ex-Nomura || Ex-Accenture || Ex-WTW
- Role
- Senior Process Manager at eClerx
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Santosh Darade
11+ Years of experience in KYC & Compliance Specialist, expertise in client onboarding,…
Experience
Senior Process Manager
Dec 2023 — Present · Mumbai, IN
Currently leading a team of 65 plus members across two locations, overseeing KYC – Business Banking• Managing client calls, escalation and led mitigation efforts to prevent escalations, ensuring high levels ofclient satisfaction and effective issue resolution• Analyzed inflow volume and determine FTE requirements for optimal workforce planning• Prepare & present monthly/quarterly business reports to senior management• Overseeing team members onboarding, training, delivery management, performance appraisals andmentoring• Conducted thorough analysis of existing process and identified the areas for automation andimprovement like daily EOD, monthly SLA, error log and productivity report• Led various quality initiatives across managed process, e.g. mailbox management, error classificationmetrics which improved efficiency and reduced errors• Currently managing two ongoing projects: “AHT Baselining” and “FPA Quality Improvement”, to drive theprocess enhancements• Ensured business continuity and maintained compliance with industry standards
Education
ITM Institute of Information Technology & Management
Bachelor of Science (B.Sc.)
2008 — 2011
Skills
- Kyc
- Regulatory Compliance
- Microsoft Office
- Microsoft Excel
- Anti Money Laundering
- Team Management
- Customer Advocacy
- Leadership
- Management
- Data Integrity
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