Santosh Dcunha

Product Sales Specialist @Union Bank Of India

Mumbai, IN

Expected to develop and profitably manage banking relationships for business customers.Play a major role in the implementation of the strategies and plan to achieve all set volume, revenue and profit targets for the department in accordance with the organizations corporate budget and strategy.Ensure the provision of efficient, timely and error free processing servicesDevelop Key Performance Indicators (KPIs) for the purpose of performance monitoring and quality measurement of the Unit and monitor their achievements on periodic basisActed as escalation, point for internal clients, or any operational teams and support teamsOverseeing the operational performance, service quality and operational controlsBuild and maintain strong and effective relationships with all related functions / units to achieve assigned goals / objectives.Provided advice on all Cash Management Services related matters within the bank.Maintained a good rapport with all internal as well as external stakeholdersLiaise regularly with the heads of departments under the incumbent’s supervision (i.e. Credit) as it relates to the incumbent’s roles.Ensured the existence of processes and controls are in line with the organizations Compliance\'s, legal and internal stake holders laid down policiesDeveloped, supervised and reported KPIs on periodic basisRegularly reviewed, validated, updated and approved processes and proceduresExcellent communication skills, both verbal and written.Proven ability to learn quickly and adapt to new situations.Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.Establish strong relationships with key industry partners, fostering collaboration and driving mutual business growth.Ensure error reduction in processing by bringing in system controls, Automation, processes and proceduresProvide adequate training and assistance & give continuous feedback and support to improve the performance.

University of Mumbai

Bachelor of Commerce

ASC College Navi Mumbai

Bachelor of Commerce - BCom, Accounting