Santosh Chauhan

Branch Service Manager & (H a Ac Trainer @Cellphone Home Appliances

Varanasi, IN

CELLPHONE HOME APPLIANCES IS AN EXTENDED WARRANTY BASE /ONLINE/OFFLINE BASE COMPANY & AUTHORIZED SERVICE PARTNERHE IS RE-NAME (BABA SERVICES).1.BOSCH AND SIEMENS2. LIVPURE(AC, COOLER)3. NASAKA OKAYA POWER GROUP(WATER PURIFIER)4.ELICA KITCHEN APPLIANCES ( CHIMNEY,HOOD,BUILT INMICROWAVE/DISHWASHER/DRYER ETC.)5.VE CARE(KORYO/EUREKA FORBES MULTI BRAND ANDMULTI PRODUCT AUTHORIZED SERVICE PROVIDER)6.EASPPLING PVT. LTD (AIR CONDITIONER)IT IS A HOME SERVICE PROVIDER.ON.GET ELECTRICIAN,CARPENTER, ALL HOME APPLIANCES REPAIR, ROSERVICE, AC REPAIR & SERVICES, LAPTOP REPAIR & SERVICE, MOBILE REPAIR, ALL KITCHEN APPLIANCES, WEARE PROVIDED SERVICES RELATED GENUINE SPAREPARTS SALES. ALL HOME RELATED SERVICES CAN BEAVAILED EASILY THROUGH ONE CALL.RESPONSIBILITYHandling Authorized Service Centers for day to dayoperation for Revenue Generation, ComplaintsResolution, Service & Installation of all HomeAppliances Consumer Electronics, AC’s & Small Domestic Appliances.• To manage the team, monitor the service franchiseperformance like Key performance index, Servicequality, Engineers performance and infrastructuremaintenance• To Enhance the productivity of the Assistant servicemanager and Executives and Building Synergy & solidarity within the team• Dealer & Customer visit to enhance CustomerSatisfaction & Trust.• Follow up for Spare Management, Controlling OpenCalls, Repeat Calls & Reminder Calls.• Service Network Expansion by establishing NewService Centers.• Imparting training continuously to the Back Ocers,Service Engineers to enhance their productivity andskills.• Enhancing Customer satisfaction Index and qualityof service.• Defective Management & Clearance atWarehouse/Dealer place on a timely basis.Reviewing Service Business Partners on a weekly & monthly basis.• KPI Monitoring, Escalation Handling, Parts andDefectives Management, Customer Satisfactory anddealer satisfactory.DEALER VISIT REGULAR BASIS FOR AMC SALES & Calls

V B S Purvanchal University

B.A

I T I AZAMGARH ( U. P)

DIPLOMA

Uma Electronics

Basic & net surfing