Santosh Chand
Head Customer Happiness
- Role
- Head Customer Happiness at Air India Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Santosh Chand
IIM Calcutta alumnus in Business Strategy with more than 18 years of business…
Experience
Head Customer Happiness
Oct 2023 — Present · Bengaluru, IN
Education
MDSU
Bachelor of Science (B.Sc.)
2002 — 2004
GE
Green Belt - Six Sigma
HNBGU
Master of Science (M.Sc.)
2005 — 2006
Carlton Advanced Management Institute
Certified Psychometric Test Professional
Elevate Learning Solutions
Train The Trainer
Symbiosis Institute of Business Management
PGDHRM
2008 — 2009
GE
Change Acceleration Process
Indian Institute of Management, Calcutta
Strategic Management
Skills
- Airports
- Team Building
- Management
- Service Management
- Customer Engagement
- Team Management
- Project Planning
- Customer Satisfaction Research
- Flights
- Quality Management
- Civil Aviation
- Customer Relationship Management (Crm)
- Customer Relations
- Quality Improvement
- Quality Auditing
- Aircraft
- Customer Experience
- Operations Management
- Commercial Aviation
- Leadership
- Service Delivery
- Flight Safety
- Quality Assurance
- Aircraft Maintenance
- Service
- Customer Service
- Aviation
- Training
- Airlines
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