Santosh Bose
Sr. Director F&A Transformation _ DBS (Digital Business Services)
- Role
- Sr Director - Digital Business Services Finance & Accounts at Sutherland
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Santosh Bose
As a seasoned Finance and Accounts professional with extensive experience, I currently serve as Sr. Director of Digital Business Services at Sutherland, where I oversee service delivery for two programs with 150 FTEs and lead Learning and Development (L&D) Shared Services for over 3,500 FTEs globally. My role focuses on optimizing cost management, enhancing decision-making with Metrics Review Dashboards, and driving process improvements to achieve measurable efficiency gains. By collaborating across Service Delivery, Solutioning, Recruitment, and Transition teams, I have contributed to securing new business opportunities through RFP submissions and customized training solutions. My expertise in business process re-engineering, client relations, and RFP submissions enables me to lead discovery, due diligence, and knowledge transfer activities effectively, fostering strategic growth and operational excellence.
Experience
Sr Director - Digital Business Services Finance & Accounts
Jun 2019 — Present · Tamil Nadu, IN
Current Roles and Responsibilities:Act as a strategic partner to Service Delivery, Solutioning, Recruitment, and Transition teams.Oversee service delivery for two programs with 150 FTEs and lead L&D Shared Services for over 3500 FTEs globally.Drive significant cost savings and efficiency through optimized cost management for programs.Improve decision-making processes with Metrics Review Dashboards.Proactively identify and resolve issues, ensuring positive outcomes.Secure new business opportunities via RFP calls and customized training lifecycles.Lead discovery, due diligence, and knowledge transfer activities for new clients.Guide teams in developing tailored Knowledge Acquisition plans.Design Knowledge Transfer solutions during transitions, ERP migration, and tool deployment.Establish Learning Management Systems and Employee Training Life Cycles.Develop and implement innovative learning solutions to enhance critical KPIs across clients.Boost customer satisfaction by addressing pain points and providing valuable insights to the operational team.Manage global end-to-end learning for new hire training and skill development.Continuously improve the KT playbook with lessons learned from transitions.
Education
ICFAI University
Master's degree, Investment and Finance
2011 — 2015
ICFAI University
CFA, Finance and Financial Management Services
2010 — 2014
Symbiosis Centre for Distance Learning
PGDBA HR, Human Resource and Finance
2008 — 2010
North Orissa University
BCOM, Commerce
2002 — 2005
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