Santosh Boosa

About Santosh Boosa

I am a Senior Business Analyst in Digital Banking (BFSI) with 10+ years of experience delivering large-scale banking and technology initiatives across Payments, Retail Lending, Core Banking, and Regulatory platforms.I began my career with ICICI Bank, gaining strong grounding in retail banking operations, customer onboarding, payments, lending and compliance, and later transitioned into digital and technology-led roles. This combination enables me to effectively bridge business, compliance, and engineering teams, translating complex banking and regulatory requirements into scalable, customer-centric digital solutions.My experience includes end-to-end business and system analysis for high-volume digital banking journeys such as cardless cash withdrawals, payment platforms, AML/KYC-driven onboarding, and loan origination and servicing systems. I regularly lead discovery and inception workshops, define functional and system requirements, manage backlogs, and support UAT and Business Validation Testing in Agile environments.I am a PSPO-certified Product Owner with hands-on experience in Agile delivery, value-based prioritisation, and stakeholder management. I also bring working knowledge of AWS Cloud and AI concepts, enabling effective collaboration in modern, cloud-native banking ecosystems.I am keen to contribute to organizations driving digital banking transformation, payments modernization, lending platforms, and compliance-led initiatives.

Experience

1. Associate Business Manager

   HCLTech

   Jul 2025 — Present · Hyderabad, IN

   Client: Standard Bank of South Africa- Solved challenges around manual-heavy customer onboarding and KYC compliance by leading automation initiatives that reduced operational effort and improved onboarding efficiency for Standard Bank of South Africa- Conducted detailed business and process analysis of onboarding journeys, collaborating with Compliance and Technology teams to design automated, regulation-compliant digital workflows- Improved customer experience and operational scalability by minimizing manual interventions while ensuring adherence to KYC and regulatory standards

Education

• Manipal University, Bangalore

  PGDB, Banking

  2009 — 2010

• Osmania University

  Bachelor of Commerce (B.Com.), Commerce

  2002 — 2005

Skills

• Cross Selling
• Banking
• Team Management
• Management
• Branch Banking
• Mis
• Retail Banking