Santosh Boddapati

About Santosh Boddapati

Professional Summary - A seasoned professional with over 22 years of extensive experience in Sales, Account Management, and Business Leadership, with expertise in handling accounts across PAN India, with 10+ years of strong E-Surveillance domain experience. Proven track record in building high-performing teams, driving business growth, and delivering repeated success through innovative and multidisciplinary approaches. Recognized for exceptional relationship-building and communication skills.Career Highlights - Product Lifecycle Management: Extensive experience managing the lifecycle of IT products, including Video Surveillance and AI-based Video Analytics solutions.E-Surveillance Industry Leadership: Over 10 years of proven success in the e-surveillance industry, with a strong business and technical foundation.Leadership Roles: Currently serving as Head - Customer Success at iVIS International Pvt Ltd (A Magellanic Cloud Company), leading strategic initiatives and delivering exceptional business outcomes.Reputed Organizations: Worked with esteemed organizations such as Satyam Computers (Now, Tech. Mahindra) and Duranc Inc.Sales and Account Management: Extensive expertise in key account relationship management, retention, and developing unified sales processes to ensure consistent performance and goal achievement.Business Development and Farming: Instrumental in developing new business segments and services across diverse domains and geographical markets. Strategic approach of nurturing and growing existing customer accounts to maximize their lifetime value and deepen relationships with focus on cultivating trust, identifying upsell and cross-sell opportunities, and ensuring customer satisfaction for long-term success, which contributes to sustainable revenue growth over time.Core Competencies - Strategic Market PenetrationKey Account Management and Customer RetentionTeam Leadership and DevelopmentSales Process Optimization and Channel DevelopmentFiscal Accountability and Goal AchievementConsumer Behavior Analysis and Territory MappingRecruitment and Team Building in Coordination with Core FunctionsManagement ExpertiseLed cross-functional teams in Sales, Field Operations, Legal, Quality, and Finance across zonal and regional roles for the past 10 years.Hands-on experience in handling senior management professionals.

Experience

1. Head - Customer Success

   Ivis

   Dec 2022 — Present · Hyderabad, IN

   Key Account Management: Handling top banks like ICICI, SBI, Standard Chartered Bank Customer Success: Driving customer satisfaction through experience scorecards and success initiatives. Leadership Engagement: Facilitating senior leadership engagement to drive strategic goals. Stakeholder Engagement: Aligning with business objectives to foster strong relationships. Revenue Officer: Overseeing and ensuring financial accountability for existing and new projects. Government Liaison: Establishing strategic partnerships with government and semi-government agencies to identify opportunities drive actionable outcomes. Service Management: Monitoring and reviewing SLAs to ensure service excellence. Team Leadership: Guiding and managing teams to achieve organizational objectives. Negotiation and Service Credit Oversight: Leading the negotiation process and approving service credits to ensure contractual compliance and uphold customer satisfaction standards.

Education

• Osmania University, Hyderabad

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

• Osmania University

  Bachelor of Laws - LLB, Law