Santosh Balan

About Santosh Balan

Responsible to generate sales in the assigned territory of the respective business segment vertical / channel and be accountable for the overall performance of the assigned geography. Support large strategic deals by working closely with various teams and our partners across the globe. Experience and expertise to chart customer journey towards outcomes and conduct POCs and Demos Utilizing various tools. Build rapport and relationship with customer with a focus on understanding and addressing business needs. Conduct business in line with applicable laws and regulations, as well as with global and local policies & procedures and the company’s code of conduct. Create value to customers by analyzing their usages and suggesting new Technologies, Techniques, and Ideas. Creating opportunities for sales and pre-sales teams. Drive post-deployment product adoption. Understand customer pain points and help drive escalations by coordinating between Sales, Support groups, Consultants, partners and other cross-functional teams as required. Managing portfolio of customers, develop new business from existing clients and actively seek new opportunities. Preparing estimates and proposals. Create and maintain project tracker status and ensure on-time delivery of the projects. Timely communication with the clients. Proofreading and ensuring that all work presented to our client meets their specifications and mandates. Co-ordinate with Cross-Functional teams to ensure project deliverables. Analyze and understand client procurement processes and key decision criteria for winning maintaining existing business. Analyze & understand industry trends; keep updated current with trends and able to converse with client on issues and challenges. People Management Abilities to handle emotional intelligence, conflict management, inculcate teamwork, reporting. Leading and guiding teams to deliver Project & Product life cycle management to clients within specified timeframe, specifications, and requirements. Requirement, Budget analysis, administration, and assurance Result-oriented Account and Service Manager with strong knowledge in client focused communications & IT Project Management. Achieve high level of Customer Satisfaction (CSAT) and Services Quality Score. Responsible and accountable to growth of business by providing services at a professional level to clients and organization Effective presenter and communicator with excellent interpersonal skills at all levels.

Experience

1. Lead - Digital Workplace Transformation and Transition

   Atos

   Sep 2024 — Present · Mumbai, IN

   Leading the Digital Workplace Transition and Transformation Team, collaborating with clients and othre teams.

Education

• ESCP Business School

  SDM, Business Administration and Management, General

• Mumbai University

  B. Com, Commerce

  1998 — 2001

Skills

• Team Building
• Pre-Sales
• Team Management
• Windows Server
• Requirements Analysis
• Service Delivery
• Business Analysis
• IT Service Management
• Linux
• Servers
• Itil
• Solution Architecture