Santos Andazola

Sr IT Specialist @Outset Medical, Inc.

San Jose, CA, US

Provide daily support by managing and resolving all levels of IT support tickets, ensuring timely and efficient issue resolution across the organization.Perform vulnerability assessments and remediation activities to maintain endpoint security and compliance across all devices.Administer and maintain Mobile Device Management (MDM) platforms, including policy configuration, device enrollment, and security enforcement.Deliver high-level, white glove IT support to C-suite executives and senior leadership, ensuring seamless technology experiences during meetings, travel, and remote sessions.Collaborate with cybersecurity and infrastructure teams to address security alerts, patch management, and endpoint protection initiatives.Monitor system performance, deploy updates, and implement automation to improve operational efficiency and reliability.Maintain detailed documentation of IT procedures, incidents, and system configurations to support compliance and knowledge sharing.