Raffaele Santopaolo

General Manager Direttore Generale @Klik.Network

Naples, IT

KLIK.NETWORK is a telecommunication company who provides Internet access and telecom services to five thousands Italian customers- Strategy - We chose not to be a company \"for everyone\" focusing on low prices. Instead we focused on a little market niche (not so litte as we thought), that is under served by the big telecom companies, to whom we offer a premium service- Marketing - turnaround of sales channels from direct sales to a model based on a robust Web presence. We aren’t the first choice. But we make sure we’re found out when you are looking for something different- Customer Care - every company on earth says that they are customer centric. But until the customer is in the daily processes it remains a nice sentence hanging on the walls. Somebody said once \"good intentions don\'t work. Mechanisms do.\" We set up all the processes with the final customer in mind. And our reputation is confirming we\'re doing a good job. We\'ll do better.Goals Achieved in 6 years + Sales x5 + Customer Base x6 + WEB unique visitors from zero tu 7.500/month + online brand reputation