Santina Vance
Service Coordination Lead @Joe Powell and Associates
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WORK HISTORY
Service Coordination Lead @Joe Powell and Associates
Alpharetta, GA, US
Field Service lead responsible for planning and supervising daily workflow for service engineers in the southeast region. Manage customer and manufacturer demand for mission critical service.Daily communication with manufactures, vendors, service engineers, and internal customers. Responsible for daily service calls, start ups, manufacturer service requests, preventative maintenance, and manufacturer warranties. Maximize ROI by scheduling and placement of service engineers, taking into consideration individual expertise, job location and customer needs in mission critical environmentsAdmin duties: Training new employees, various reporting, servicetrade administrator, customer service,invoicing, and tracking technicians time and overtime, safety training and all paperwork needed to get on site to perform work based on customer requirements.
EDUCATION
The Art Institute
Associate of Arts and Sciences - AAS, Fashion Marketing and Merchandising
ABOUT SANTINA VANCE
Lead service coordinator responsible for scheduling, managing the daily workflow of 17 field service engineers in the Southeast region and customer demand for mission critical thermal field service.
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