Santiago Vivas-Gonzalez
Product Manager, Ai Ml Platform Strategy & Operations @Capital One
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WORK HISTORY
Product Manager, Ai Ml Platform Strategy & Operations @Capital One
Chicago, IL, US
Built the analytics infrastructure, user engagement strategy, and product marketing program for an enterprise AI/ML platform organization serving users across 7 platform towers. Created self-service data infrastructure, analytics systems, knowledge base governance, and communications programs from zero without dedicated engineering support, using AI-assisted development tools to deliver engineering-grade output.• Discovered 23.7% operational waste in enterprise platforms by designing a data analysis across 2M+ Snowflake events, identifying 73 features consuming compute jobs with zero consumers and delivering owner-attributed remediation lists to platform leadership.• Built self-service AWS QuickSight dashboards for CEMP survey analytics (NPS, OSAT, UMUX-Lite), replacing manual data processing for 5 platform teams with automated, version-controlled SQL pipelines and configurable architecture across 6 releases.• Reframed the AI/ML organization\'s analytics gap from a team-level tooling problem to an org-level data infrastructure initiative by running 4 proof-of-concept experiments across 5 enterprise systems, authoring and owning the 2026 Product Analytics strategy with defined user personas, KPIs, and MVP phasing, for the entire organization.• Established standard BI tooling for the AI/ML product organization by evaluating 6 platforms against enterprise data requirements, creating a reusable evaluation framework that influenced tooling decisions across platform teams.• Led the enterprise rollout of AI development tools to associates, achieving 80% adoption within one month by designing a targeted curriculum and organizing a company-wide hackathon that generated an adoption flywheel.• Owned end-to-end planning and execution of a quarterly webinar reaching 1,200+ live attendees from a base, serving as the product marketing vehicle for platform launches.
EDUCATION
University of Maryland
Bachelor of Science (BS), Mechanical Engineering
Northwestern University
Master of Science - MS, Product Design and Development Management (mpd²)
University of Maryland
Bachelor of Arts (BA), Music Performance, Oboe
SKILLS
ABOUT SANTIAGO VIVAS-GONZALEZ
I\'m a Product Manager with 5+ years of experience building user-centric products across SaaS, MedTech, fintech, and AI/ML platforms. My specialty is simplifying complexity. Whether it\'s unraveling bloated user interfaces, architecting net-new experiences, or taking a product from zero to production, I work best in ambiguous problem spaces that require rigorous user research, stakeholder alignment, and strong execution. At Capital One I built the analytics infrastructure and engagement strategy for an enterprise AI/ML platform organization serving users. At Golden Software I led a cross-functional initiative to reverse user churn and modernize a data visualization platform, growing monthly active users by 107%. At Stryker I designed surgeon-facing components for the Mako Surgical Robot and validated them through 50+ usability sessions. Then I founded Chag Innovations and shipped a full-stack production app solo at chaggerheart.com. Outside of work, I\'m a professionally trained classical and jazz musician. I bring that same sense of structure, improvisation, and collaboration into every product team I join.$4M+ validated product impact | 107% user growth | platform users | Production app shipped solo
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