Santiago Romero Fernandez
Emergency Dispatcher @Concentrix
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WORK HISTORY
Emergency Dispatcher @Concentrix
Mississauga, ON, CA
Promptly receive, process and document Fire, Police and Medical emergencies through specialized CAD software. Trained, certified, and up to date in EMD, EFD, and EPD through the IAED. Provide the highest level of service to individuals in an emergency and highly distressed state all while maintaining the user’s confidentiality. Provide emergency services using multiple languages (Spanish, French, English). Analyze the emergency and accurately relay information with attention to detail, while simultaneously operating multiple communication tools. Interacted with Public Safety Answering Points, while delivering key information from reporting parties; while obtaining and relaying critical information from multiple emergencies
EDUCATION
Universidad Nacional Autónoma de México
Bachelor's degree, Economics
Harvard Business School Online
Other; Certificate in Negotiation Mastery
Instituto Politécnico Nacional
Bachelor's degree, Biology/Biological
Harvard Business School Online
Other; Certificate in Business Strategy
Harvard Business School Online
Other; Certificate in Strategy Execution
Harvard Business School Online
Other; Certificate in Organizational Leadership
Harvard Business School Online
Other; Certificate in Disruptive Strategy with Clayton Christensen
Instituto Politécnico Nacional
Master's degree, Molecular Biology
ABOUT SANTIAGO ROMERO FERNANDEZ
As a dynamic and multifaceted individual, I am first and foremost skilled in specialized…
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