Santhosh Sundarajan

About Santhosh Sundarajan

As a Cybersecurity Service Delivery Manager at HCLTech, I bring over 20 years of experience delivering secure, scalable, and compliant technology solutions to clients in the Life Sciences and Healthcare Vertical. I specialize in leading complex engagements across Hybrid cloud operations, IT service management, Automation initiatives, Account governance, Program Management, Project engineering and Delivery.My role involves close collaboration with Client\'s supplier governance teams to ensure strict adherence to regulatory compliance and quality standards. I’m recognized for my strong leadership and communication skills, which enable me to drive cross-functional collaboration and align stakeholders around strategic objectives.With a deep passion for emerging technologies and digital transformation, I stay at the forefront of innovation in Cybersecurity, Hybrid cloud, and Digital workplace solutions. My mission is to leverage my technical acumen and leadership experience to deliver resilient, future-ready environments that empower clients to operate securely and efficiently in an evolving digital landscape.

Experience

1. Deputy General Manager

   HCLTech

   Apr 2024 — Present · Franklin Lakes, NJ, US

   Serve as the primary onsite technology and cybersecurity partner for Life Sciences and Healthcare clients, aligning hybrid cloud, cybersecurity, and digital workplace initiatives with enterprise goals.• Drive account governance and partner with supplier governance teams to ensure compliance and continuous improvement.• Champion adoption of emerging technologies, including AI, automation, and analytics, to modernize service delivery and enhance operational efficiency.• Directed large-scale cybersecurity engagements, enhancing service quality and operational efficiency.• Strengthened client relationships through proactive governance and compliance alignment.• Managed end-to-end service delivery operations, ensuring adherence to SLAs and KPIs.• Led cross-functional teams to implement automation and optimize hybrid cloud operations.• Interfaced with client supplier governance leadership• Directed the Enterprise Monitoring & ITSM Tools function, ensuring seamless operations, service availability, and proactive incident management across global environments.• Led a high performing automation team to design and implement automation solutions across data center, network security, and identity & access management (IAM) domains, driving efficiency and reducing manual effort.• Partnered with cross functional stakeholders to align monitoring, automation, and analytics strategies with organizational goals, enhancing resilience and operational excellence.

Education

• Bharathiar University

  B.E, Electronics and Communication Engg

  2001 — 2004

Skills

• IT Service Management
• Change Management
• Microsoft Sql Server
• Pre-Sales
• Requirements Gathering
• Microsoft Technologies
• Management
• Testing
• Sharepoint
• Team Management
• Solution Architecture
• Business Intelligence
• Oracle
• Requirements Analysis
• Customer Relationship Management (Crm)
• Software Project Management
• Crm
• Itil
• Microsoft Crm
• Analysis
• Ssrs
• Business Analysis
• Vendor Management
• Microsoft Dynamics
• Erp