Santhosh Pujar
Process Excellence - Strategic Digital Transformation - Business TransformationEnterprise Informatics
- Role
- Head of Process Engineering at Philips
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Santhosh Pujar
23 years over all experience with 20 years in Healthcare IT. Experienced in all phases of product lifecycle which include R&D, customer implementations, customer operations, managed/professional services, service operations and Business Transformation. 15 years of management experience which includes managing global team(team members based in US, Netherlands, Germany Poland & India), reporting to executive level leaders (US & Netherlands) and managing large offshore teams. Expertise : E2E process design for Solutions Fulfilment, design of Target operating models, onboarding M&A, process design for SaaS factory, process design enabling LAER model, Business/market/function engagement for process adoption and ExCo reporting for process performance and adoption. Setup and scaled Remote delivery teams (team size approx 160), global customer operations (500+ install base), managed services, install base management, Program Management, Project Management, people management, internal and external stake holder management, working with cross functional teams like R&D, Business ops, Global ops, product mgmt, NPI etc and across NA, EMEA, LATAM and APAC. Vendor on-boarding and management for contingency resource planning. Handled customer operations for 500+ customer sites spread globally.Experienced in building large remote delivery centers from ground zero to meet business demands and deliver results. Capable of translating business needs into outcomes. I have a deep desire to work on program/projects which are customer centric.
Experience
Head of Process Engineering
Jan 2026 — Present · Bengaluru, IN
Education
Sacred Heart, Shimoga
Pre-University, Physics, Chemistry, Maths and Biology
1991 — 1996
Karnatak University
Bachelor's Degree, Computer Science
1997 — 2000
Indian Institute of Management Kashipur
Digital strategy for organizational transformation
Skills
- Project Management
- Web Services
- IT Service Management
- Siemens Openlink
- Sdlc
- Agile Methodologies
- Program Management
- Management
- Business Analysis
- Service Level Management
- People Management
- Hl7
- Ihe
- Health Information Exchange
- Software Implementation
- Business Intelligence
- Client Expectations Management
- Healthcare Eai
- Integration
- Performance Management
- Itil
- Requirements Analysis
- Hie
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