Santhosh P

WORK HISTORY

SKILLS

ABOUT SANTHOSH P

15 years experience in the Customer Success, Customer Onboarding and Implementation, focused on the design and delivery of technology based solutions both Cloud (SaaS) and Onprem. Excellent communicator at all levels within an organization both internally and externally. Strong background in customer operations and customer services delivering high quality customer experiences to a number of different clients. Adept at implementing new technology platforms and solutions and establishing a team environment to achieve business objectives. Experienced in ERP & SaaS Implementations, Global Technical Support, CRM, SaaS Products, Data/Software Integration, Customer Onboarding, self motivated and self driven, partnership business collaboration, Multi-Geography Team Management, Process roll outs and improvements.• Strategic planning ability along with analytical skills and be able to cope with pressure and challenges• Developing, mentoring and leading the team and constantly improving the delivery process for theefficient customer experience.• Proficient in product and project management tools and methodologies Agile, waterfall, scrum, etc• Expertise in product Implementations and Supports for SaaS and Enterprise products for B2B.• Implement recommendations/solutions and ensure the client receives the necessary assistance to carry out.• Experience in troubleshooting, bug tracking, ticketing system• Providing direction and technical expertise in design, development, and systems integration.• Defining KPI and KRAs for the team and constantly monitoring to exceeds the team’s performance.• Proven records of customer success, customer renewals, cross selling, up selling and definingservice benchmarks.• Closely work with the development team to ensure product releases are done timely and maintainhigh quality of development.• Practiced in CAST and NPS implementations and score improvements.• Cross functional collaboration and Budget management.