Santhoshi e
ServiceNow Developer | Masters in Computer and Information Sciences
- Role
- Servicenow Developer at CVS Health
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Santhoshi e
As a ServiceNow Developer at CVS Health, my role involves orchestrating complex IT workflows and customizing interfaces to enhance user experiences. My educational foundation in computer and information sciences, combined with hands-on development in Java, JSP, and AngularJS, enables me to deliver tailored solutions that meet specific client requests. We\'ve succeeded in implementing robust service portals and optimizing incident, change management, and SLA processes. This work, leveraged by my technical acumen and a dedication to continuous improvement, underscores my commitment to streamlining operations and driving service excellence in a dynamic healthcare environment.
Experience
Servicenow Developer
Feb 2023 — Present · Kansas City, MO, US
Responsible for different service request, incident management, change management, and SLA workflows.• Implemented ServiceNow customizations in accordance with client requests.• Participated in the design, development, and implementation of service portals for UI Macros and Jelly Script to customize portal pages.• Involved in complicated process development, configuration, web services, catalog client scripting, and SOAP.• Implemented workflows and used Java script, Jelly, AJAX, CSS, and HTML to customize ServiceNow applications.• Worked on creating users, roles, groups and load the data to ServiceNow objects using import sets on daily, weekly, monthly and on request basis while working in ADAM for Authentication.• Involved in LDAP integration with ServiceNow for obtaining users and groups and played a significant role in Persona Management Project.• Involved in designing, development of Home Pages based on user roles.• Managed Service Catalog, Knowledge base, and service requests by schedule a call from the service desk and schedule a time for solving the issues.• Deployed scheduled reports for multiple criteria as requested by different groups.• Worked to streamline the process flow for Upgrades and implemented the Project Tasks setup for all the developers to review Skip Logs and upgrade issues.• Worked with UI Actions, UI Policies, UI Macros and Data Policies in ServiceNow.• Expertise on defining workflows in Service Catalog items, Approvals and performed Dynamic/ad hoc tasks in ServiceNow has been part of end user self-service portal management.• Experience in working with the workflows using ServiceNow workflow editor and its core Utilities.• Maintained the integrity of the ServiceNow tool across production and non-production environments. Involved in production support for all the ServiceNow related issues.
Education
Southeast Missouri State University
Masters, Computer and Information Sciences and Support Services
JNTUH College of Engineering Hyderabad
Bachelor's degree, Computer Science
2016
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