Santhosh G

About Santhosh G

Dynamic operations leader with 15+ years of progressive experience across banking, insurance, and fintech, excelling in payments, claims, customer support, and client implementations for global organizations- Strengths in key areas - Performance Delivery Management, Capacity Planning, BPO, Process Streamlining & Reengineering, Project Management, Quality Assurance and UAT, Recruitment & Selection, Reward & Recognition, Motivation & Transition Management- Lean Six Sigma Green Belt Certified- Strong success in managing Client Facing, Implementation, Multi-Channel Operations environment- Exceptional motivator and leader.

Experience

1. Associate Vice President

   Commonwealth Bank

   Apr 2023 — Present · Bengaluru, IN

   Managing and mentoring 14 payment and investigation specialists, overseeing work allocation, performance, and adherence to SLAs.​- Processing and validating high-value and cheque payments, ensuring accuracy, authorization, and regulatory compliance.​- Investigating payment failures, exceptions, and disputes, coordinating with internal teams and external stakeholders to resolve issues within defined SLAs.​- Performing account and system reconciliations, identifying breaks, passing rectification entries, and maintaining proper documentation and audit trails.​- Supporting system changes, process enhancements, AI solutions and business transitions including UAT, migration activities, and knowledge transfer to ensure smooth go-live and BAU stability.

Education

• Dr. C. V. Raman University, Kota Bilaspur

  Bachelor of Commerce (BCom), Business/Commerce, General

  2010 — 2012

Skills

• Vendor Management
• Operations Management
• Service Delivery
• Business Analysis
• Employee Engagement
• Outsourcing
• Business Process Improvement
• Banking
• Team Management
• Process Management
• Migration Projects
• Leadership
• Management
• Customer Service
• Test Automation