Gopika Santhosh

WORK HISTORY

EDUCATION

ABOUT GOPIKA SANTHOSH

PROFESSIONAL SUMMARY• Over 8+ years of experience in IT industry with 6+ years in manual and automation testing and 2+ years in customer and application support• Proficiency in QA process, best practices, methodologies, test automation, manual testing and defect management tools.• Familiar with all phases of SDLC and Software Testing Lifecycle (STLC) with Waterfall and Agile methodologies.• Strong knowledge in automation of testing of web, windows and RESTful APIs using C# and Java.• Experience in performance testing using JMeter.• Domain experience in Corporate, Logistics, Retail and eCommerce applications for HBC, UPS and Microsoft. • Good understanding of and ability to use Windows Operating System, Windows Office products and communication software.• Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs.• Manage and perform the business analysis work associated with change requests, projects, and production issues.(Project Management, SDLC, Change Requests.) • Experience in Client facing role.• Experience in Handling Retention and Escalation Calls TECHNICAL SKILLSSelenium, Web Driver, WinApp Driver, REST, Postman, JMeter.Net, C#, Java, Jenkins, Azure DevOps, JIRA, SQL server, Cosmos DB, TFS-Git, Visual Studio, Eclipse, TestNG, BDD, Gherkins, Specflow, NUnit, POM, Playwright, Geneva Synthetics, New RelicSOFT SKILLSExcellent written and verbal communication skills, Attention to detail, Self-motivated, Analytical and problem-solving skills, Ability to multi-task and prioritize work effectively, Mentor, Excellent organizational skills