Santhosh Sreedharan
Senior Manager - Operations Technology @American Airlines
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WORK HISTORY
Senior Manager - Operations Technology @American Airlines
Dallas-Fort Worth, TX, US
EDUCATION
Andhra University
Bachelor of Science, Major in Electronics
Amrita Institue of Technology and Science
Masters in Computer Application
ABOUT SANTHOSH SREEDHARAN
Operations Technology at American, is responsible for maintaining infra & applications responsible for all flight operations across the entire network. This group is responsible for data and applications used by IOC to oversee and coordinate American\'s global operationTechnical Manager - Shop/Checkout/PaymentsBuilding, modernizing payment systems, while making it easy for customers to make safe, secure and transparent purchases. Technical Manager - Ancillaries/ Seats/ UpgradeBuilding teams to develop Ancillary products(seats, upgrades) for all digital and third party channels for American Airlines.Principal Application Architect - AA My responsibilities as a architect involves 1. Application design, architectural assessments/review/approvals and working with teams across the domains to ensure increased operational efficiency/availability of system applications at airports for AA. Principla archiect for aa.com.3. Principal application architect for airport operation applications4. Program architect for aa.com, kiosk and Sabre integrations.Prior experience summary (2013):Architect with strong technical, management and leadership experience designing multi channel, integrated web systems, managing large geographically distributed teams in Insurance and Banking. Key area of expertise in Software Application Development & Maintenance, Delivery & Relationship Management, Account Management, Developing outsourcing/offshoring strategies thru varied RBC/TM/MS models and Business Development. Responsibilities included:1. Technical Lead providing architecture and design solution for high availability business critical application for the largest auto insurance company.2. Technical lead for migration of applications to Open Source Platform, while meeting all functional & non functional requirements. Customer Service Manager, for a Large Insurance Company managing a global team of 200 across multiple Global Delivery Centers.4. Project Manager/Reporting officer for 70+ onsite team members.5. Managing and maintaining revenue streams worth $20M USD, while maintaining stretch goals on quality, project management and customer satisfaction.
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