Santhosh V Veer

Assistant Manager Global Quality Shared Services (Msd) @Tata Consultancy Services

Pune, IN

Manage global quality operations for MSD (Singapore) ensuring compliance with USFDA,PIC/S, and HSA regulations.Customer Service Excellence: Built strong relationships with clients through reliable service, ensuring repeat business and customer satisfaction.Quality Risk Management (QRM): plan creation, planning and facilitation QRA creation via Veeva QRM software; managed stages of QRM from planning to approval.Regulatory Compliance: Oversaw APR (Annual Product Review) and QRM documentation, tracked market complaints, and managed corrective and preventive actions (CAPA) to ensure adherence to global regulatory standards.Adhoc meeting to Support Decision making for Medium and high risk documents in QRM.SAP Expertise: Leveraged SAP Quality Modules for quality assessments (QA03), batch releases (QA11, QA33), and material management (MB52, MIGO_GI).Veeva Q-Docs: QMS elements for deviations, CAPA, and QRM documentation.APR APP: Coordinator of Annual Product Review (APR) processes.Qliksense: Analytics for product medium and high risk quality CAPA tracking and insights.Inspection & Audit Coordination: Organized audits and inspections, developed regulatory checklists, and addressed non-conforming products, coordinating with cross-functional departments.Training & Knowledge Sharing to the new joinees Provided GMP and GDP training to enhancing compliance knowledge within the department.Client Liaison: Communicated quality initiatives with clients in the Singapore, and Europe, aligning quality objectives with global compliance requirements.