Santhosh
ServiceNow Developer
- Role
- Servicenow Developer at Alight Solutions
- Location
- Woodstock, MD, US
- LinkedIn followers
- 500 followers
About Santhosh
As a ServiceNow Developer with 10+ years in IT and certifications in Application…
Experience
Servicenow Developer
May 2024 — Present · MD, US
Implemented ITSM, ITOM, and ITAM solutions using ITIL methodologies for global clients, enhancing service efficiency and operational control. Deployed a comprehensive CMDB optimization strategy for a Fortune 500 retail company, improving data accuracy, aligning with ITBM, and reducing configuration errors. Developed CMDB health dashboards to monitor key indicators like completeness, correctness, and compliance, ensuring data integrity across processes. Defined and maintained CI class structures, relationship rules, and service mapping to support impact analysis, change management, and asset lifecycle tracking. Delivered GRC/IRM frameworks with ACLs for compliance and security, and customized Service Portals with REST API integrations to boost user experience and self-service adoption. Managed SAM deployment and QUALYS integration to ensure software compliance, and designed a scalable Service Catalog integrated with PPM and APM for streamlined project and application management. Executed SecOps strategies using ATF for security automation, and led Discovery and JAMF integration with HAM best practices to improve asset visibility. Implemented the Common Service Data Model (CSDM) to align IT services with business objectives, leveraging CMDB relationships, CI class structures, and service mappings. Proficient in building tailored solutions using SQL, HTML, CSS, AJAX, and Java.
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