Santhosh Reddy Mummadi
Customer Success Manager | Salesforce Commerce Cloud Architect | Driving Enterprise Retail Growth with AI & Omnichannel
- Role
- Customer Success Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Santhosh Reddy Mummadi
Customer Success Manager at Salesforce with deep expertise in Salesforce Commerce Cloud and enterprise retail.I help leading global brands turn complex commerce platforms into measurable business outcomes — driving adoption, value realization, renewals, and long-term success. With a strong technical foundation and a customer-first mindset, I bridge the gap between technology and strategy.What I bring:Signature Success leadership for large enterprise retailersTrusted advisor to executive stakeholdersStrong background across SFCC development, post-launch support, and technical account managementPassion for AI-driven commerce, omnichannel experiences, and scalable grow
Experience
Customer Success Manager
Feb 2024 — Present · Hyderabad, IN
Customer Success Manager for Salesforce\'s major customer at Commerce Cloud - Strategic Management: Led the Commerce Cloud Signature Success initiative for Indian conglomerate TITAN, LEVIS and Acnestudio concentrating on product adoption, enhancing customer engagement, and growing the Signature footprint. Drive value realisation and innovation with Success Path creation and delivery- Orchestration and Delivery: Design and execute engagements with clear objectives, influencing key stakeholders and managing complex scenarios effectively- Customer Accountability: Oversee all Signature Success deliverables, experiences, renewals, and expansions-Expertise and Advisory: Maintain high expertise in technical and industry areas. Use insights to solve problems and provide proactive guidance on Salesforce features and releases- Stakeholder Management & Customer Advocacy: Build and maintain strong relationships with adidas’s executive leadership and key decision-makers. Articulate the value of Signature Success clearly to support renewals and advocate for customers in high-severity case resolutions- Mentorship and Development: Mentor Salesforce team members, supporting their growth within the organization.
Education
The Hacking School - Coding Bootcamp
MERN STACK, COMPUTER APPLICATIONS
2019 — 2020
California University of Management and Sciences
Master's degree, Computer Science
2015 — 2016
JNTUH College of Engineering Hyderabad
Computer Science
2010 — 2014
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