Santhosh

About Santhosh

Accomplished PMI-PMP Certified Project Manager with 15+ years of progressive leadership in the IT Software Industry, driving strategic project outcomes across diverse global domains. Proven success in delivering complex, multimillion-dollar projects through a blend of Agile-Scrum and Waterfall methodologies, ensuring consistent adherence to scope, schedule, cost, and quality targets.Key Professional AchievementsLed and delivered multiple enterprise-level IT projects across onshore–offshore delivery models, consistently meeting or exceeding timeline, budget, and quality KPIs.Built and managed high-performing global teams, fostering an empowered, metrics-driven culture using KPI, KRA, and WBS frameworks to ensure accountability and operational excellence.Achieved strong success in cost management and resource optimization, applying forecasting, risk mitigation, and capacity planning techniques to support parallel project delivery within a matrix organization.Strengthened business growth and product strategy initiatives, partnering with cross-functional teams to drive improvements in business development, supply chain, and international logistics operations.Enhanced stakeholder satisfaction through transparent communication, structured reporting, and continuous alignment of project deliverables with business objectives.Implemented Agile practices to improve delivery velocity, streamline workflows, and elevate team collaboration—resulting in measurable gains in productivity and project predictability.Recognized for leadership excellence, with a demonstrated ability to motivate, mentor, and develop diverse technical and functional teams toward collective success.Delivered consistently high-impact project outcomes, backed by strong expertise in project planning, execution, deployment, monitoring, and change management.Highly regarded for clear communication, decision-making, cross-functional collaboration, and the ability to simplify and present complex information to senior leadership, clients, and global teams.Core Skills: Project Management | Program Management | Agile & Waterfall | US Healthcare IT | Strategic Planning | Cost & Risk Management | Product Strategy | Project Optimization & Transformation | Onshore–Offshore Delivery | Stakeholder Management | Team Leadership | Resource Planning | Communication & Collaboration | Continuous Improvement

Experience

1. Service Delivery Manager

   algoleap

   Mar 2025 — Present · Hyderabad, IN

   Collaborated with the Office Enablement team to gather requirements, track progress, and maintain stakeholder alignment.Coordinated with Functional Leadership to strengthen CIO Office operations and documentation processes.Provided service leadership across Infra/ESM, Office Enablement, Network, Cloud, Support Ops, and Service Management functions.Led Agile transformation from Scrum to Kanban, improving delivery consistency and process efficiency.Reviewed SOWs, SLAs, OLAs, and CSAT to identify operational gaps and enhance service performance.Created project plans, roadmaps, and communication materials while driving cross-functional initiatives to successful completion.

Education

• Osmania University, Hyderabad

  Master of Business Administration - MBA, Finance and Financial Management Services

• Vivekavardhini college, Hyderabad

  Bachelor's degree

  2002 — 2005