Santhosh Rajendran
Principal Consultant @ Infosys
- Role
- Principal Consultant at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Santhosh Rajendran
With over 15 years of experience, I have honed expertise in site reliability engineering, customer escalation management, and operational excellence. As Support Manager for the Reliability Engineering Team, I lead cross-functional initiatives to enhance supply chain processes, data management,improve product reliability, and drive customer satisfaction. My role involves collaborating with engineering and product teams to resolve complex issues, ensuring seamless delivery, and maintaining high service benchmarks. By leveraging automation, data insights, and structured frameworks, I have delivered measurable improvements, including reducing MTTR by over 35% and achieving a CSAT score exceeding 96%. Passionate about fostering team growth, I enable skill development through training programs while aligning operational outcomes with business objectives. My mission is to advance global service operations through innovative solutions and a customer-first approach.
Experience
Principal Consultant
Oct 2025 — Present · Bengaluru, IN
Principal Consultant / Solution Architect – Infosys • Lead end-to-end solution architecture engagements, owning the lifecycle from business requirement gathering through solution design, development, and implementation. • Partner with business and technical stakeholders to translate functional requirements into scalable, integrated PMM solutions. • Design and implement PMM integrations across upstream and downstream systems, ensuring data accuracy, performance, and operational reliability. • Drive end-to-end delivery ownership, including solution validation, integration testing, deployment, and post-go-live support. • Act as the technical and functional point of contact for customers, ensuring alignment between business objectives and system design. • Collaborate with cross-functional teams (engineering, QA, infrastructure, support) to ensure seamless implementation and adoption. • Identify integration gaps, risks, and performance bottlenecks, and proactively propose architecture and process improvements. • Provide technical leadership and guidance to junior team members during design and implementation phases.
Education
Karunya University
Bachelor of Engineering (BE)
2006 — 2010
Christ the king
Bachelor of Engineering (B.E.)
1999 — 2006
Skills
- J2ee Web Services
- Jsp
- Oracle Database
- Struts
- Oracle Discoverer
- Css
- Perl Script
- Oracle Forms
- Pl/Sql
- Sql
- Eclipse
- Oracle Certified Assosiate
- Shell Scripting
- Java
- Software Development
- Oracle 9i
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