Santhosh P
Senior System Engineer | Azure & GCP Operations | Incident & SLA Management | Monitoring (Grafana / GCP) | ServiceNow | 2.8+ yrs IT Ops
- Role
- Senior System Engineer at Cognizant
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Santhosh P
Cloud & Infrastructure Engineer | Azure | GCP | Incident & Operations Management | Monitoring | ITSMHello! I’m Santhosh, a passionate Cloud & Infrastructure Engineer with 2.8+ years of hands-on experience supporting enterprise cloud platforms and IT operations at LTIMindtree. I specialize in Azure, Google Cloud Platform, Incident Management, Monitoring, and Infrastructure Support, ensuring secure, stable, and scalable cloud environments.I have experience provisioning and managing resources in Azure & GCP, analyzing application and infrastructure performance, and resolving priority incidents under strict SLAs. My work emphasizes root cause analysis, automation, and continuous improvement to enhance availability and operational efficiency. Core Skills & Technical Expertise• Azure & GCP cloud operations and resource management• Azure AD / IAM, RBAC permissions and policy governance• Incident, Request & Change management using ServiceNow (ITIL-based workflows)• Infrastructure monitoring and dashboards using Grafana & GCP Monitoring• Windows Server administration, OS patching, basic Linux, networking fundamentals• Troubleshooting performance, access, connectivity, and configuration issues• Customer handling through calls, escalations, and technical documentation Key Achievements• Resolved 900+ Requests/Incidents with 95% SLA compliance, improving system reliability• Reduced recurring issues by implementing RCA-driven preventive fixes• Improved monitoring efficiency by optimizing alert thresholds and dashboards• Created internal knowledge articles to speed up resolution and team learning Education & Certifications• BCA – Sri Krishna Arts and Science College• MCA – SRM University• Microsoft Azure Fundamentals (AZ-900)• Google Analytics Certified• AWS Technical Fundamentals Career VisionI am committed to growing as a Cloud / Infrastructure / Support Engineer, expanding skills in Terraform, Kubernetes, Azure DevOps, and automation (PowerShell/Bash), and contributing to cloud modernization and reliability-focused initiatives.🤝 Let’s ConnectI’m open to collaboration, knowledge sharing, and opportunities in Cloud Operations, Infra Support, SRE Foundations, and Technical Support Engineering.
Experience
Senior System Engineer
Jan 2026 — Present · Coimbatore, IN
Senior Systems Engineer | Cognizant Managing incident resolution and ensuring stability and security of enterprise IT systems with a focus on endpoint and operations support.
Education
SRM IST Chennai
Master of Computer Applications - MCA, Computer Science
Sri Krishna Arts and Science College, Coimbatore
BCA, Computer Science
2020 — 2023
Infant Jesus Schools
HSC, Accounting and Computer Science
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