Santhosh Mahalingam

Customer Success Manager (Recruitment and Delivery) @Virtual Tech Gurus, Inc

Coimbatore, IN

Direct, manage, and lead a team of 10+ recruitment professionals covering Domestic and US APAC, EMEA with 20% year-over-year increase in team performance.Established AI driven recruitment process and achieved 80% success ratio in hiring and placing resources for multiple infrastructure clients.Extensive experience in prompt engineering for recruitment activities and enhanced organizational performance by 80%.Designed recruitment strategies to attract top talent for GCCs by leveraging employer branding, talent mapping, and market intelligence.Partnered with senior stakeholders in GCCs to understand global workforce planning and align India hiring with business transformation goals.Collect and analyze hiring requirements and fulfill hiring needs effectively, reducing time-to-fill positions.Develop and implement recruitment strategies and processes to improve efficiency, achieving in reduction in cost-per-hire.Oversee resource allocation and optimize workforce productivity, enhancing team output by 20%.Generate statements of work (SOW) and change requests (CR) for multiple clients, successfully managing 50+ client projects annually.Managed end-to-end recruitment delivery within MSP frameworks ensuring 100% compliance with SLAs, KPIs, and VMS platforms (Fieldglass, Beeline etc.).Implemented customer service strategies that reduced churn rate by 5% within the first year.Oversaw invoicing and payment processes for key accounts, ensuring accuracy and timely processing.Utilized CRM tools to track account interactions, ensuring all team members had access to up-to-date information. Spearheaded sales enablement initiatives, introducing tailored sales playbooks and training programs that increased sales productivity by 25%.

Bharathiyar University

Master of Business Administration - MBA

KTVR Knowledge Park for Engineering & Technology

Bachelor of Engineering - BE