Santhosh Lb
AVP – Products and Services Delivery Head / Sub Value Stream Head – Workplace & Azure Services at Diageo
- Role
- Associate Vice President at Diageo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Santhosh Lb
As a dynamic executive leader with over 24 years of experience in digital transformation,…
Experience
Associate Vice President
Nov 2019 — Present · Bengaluru, IN
Oversaw both transformation and operational activities related to Azure, Compute, and Workplace Services.Managed Identity and Access Management operations, successfully executing a significant Active Directory (AD) migration project after more than a decade of non-upgrade, earning commendation from the CIO for zero disruption.Served as the primary contact for external and internal audits, including GAR, ITGC, and PwC, ensuring compliance and effective audit management.Developed and implemented multiple automation solutions and technical fixes for critical issues beyond vendor or OEM support capabilities.Led the outsourcing process for workplace services, including RFI/RFP validation and vendor selection, playing a crucial role in decision-making to align vendors with organizational goals.Participated in strategic discussions regarding workplace services, influencing key decisions on tool introduction, validation, consolidation, and contract renewal.Acted as the primary point of contact and escalation for workplace products, liaising with Enterprise Architects, Business Relationship Managers (BRMs), and business units.Contributed to the development of best-in-class process and metric dashboards, and utilized Azure DevOps for workplace management.Managed relationships and escalations with all OEMs under Workplace and Azure Services.
Education
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Engineering (BEng)
1996 — 2000
Skills
- Requirements Analysis
- Transition Management
- Management
- Project Management
- IT Strategy
- Application Packaging
- Remediation
- IT Service Management
- Innovation
- Software Project Management
- Itil
- Outsourcing
- Solution Architecture
- Pre-Sales
- Application Virtualization
- Service Delivery
- New Business Development
- Compatibility Testing
- Certified Green Belt
- Global Delivery
- Service Delivery Management
- Software Development
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