Santhosh Kumar
SYSTEM ENGINEER | SYSTEM ADMINISTRATOR | IT SUPPORT | SERVICENOW |
- Role
- Desktop Engineer at 汇丰
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Santhosh Kumar
IT System Administrator | Desktop Support Engineer | Team Lead Telangana, India | 7+ Years of Experience | ITIL | MCSE | O365I am an experienced and dedicated IT System Administrator with over 7 years of proven expertise in desktop support and system administration. Currently supporting HSBC Bank (Shro Systems payroll) as a Desktop System Engineer. I also occassionally manage a team of 15 IT support engineers delivering critical technical assistance to over users, ensuring SLA adherence and operational excellence through tools like ServiceNow, SCCM, MSRA and Webex.My technical arsenal spans across Active Directory, O365, Intune, Windows OS (7 - 11), printer and software configuration, endpoint security (DLP, encryption, Windows Defender) and compliance. I also bring foundational knowledge in Linux (Ubuntu), AWS and DevOps workflows. Key Strengths:Leading and mentoring IT support teams in enterprise environmentsEfficient ticket resolution and escalation management (ServiceNow)Strong grasp of ITIL practices and MCSE-certified problem-solvingContinuous learner with interests in cloud (AWS) and automationI am passionate about optimizing IT operations, sharing knowledge and delivering value through reliable and secure IT services. Let us connect if you are looking for someone who can lead support functions, uplift user experience and bridge technical gaps with efficiency and clarity.
Experience
Desktop Engineer
Jul 2022 — Present · Hyderabad, IN
Education
Kakatiya University, Warangal
Bachelor of Commerce - BCom, Business/Commerce, General
2015 — 2017
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