Santhosh Kumar
Head of Customer Success @Freightify
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WORK HISTORY
Head of Customer Success @Freightify
Chennai, IN
I\'m a customer success leader with 10+ years of experience in logistics and SaaS. For the past 5 years at Freightify, I\'ve been driving customer retention, building success strategies, and leading our help desk team to deliver seamless client experiences. My journey through roles in customer experience, and team management has shaped me into someone who thrives on solving challenges, empowering teams, and ensuring customers see real value. Always eager to connect, share ideas, and explore new ways to make customer journeys better.
EDUCATION
SRM IST Chennai
Bachelor of Technology - BTech, Electronics and communications Engineering
ABOUT SANTHOSH KUMAR
Head of Customer Success | Freightify | Customer Retention & Customer Success & Help Desk Leader | Freight Tech | Driving Client Value Head of Customer Success | Empowering Growth Through Retention & Support
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