Santhosh Gb
IT Operations and Service Delivery Lead @Tata Consultancy Services
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WORK HISTORY
IT Operations and Service Delivery Lead @Tata Consultancy Services
Norwich, GB
As an AWS operations consultant working at an onshore customer facing location, I was responsible in defining best practices and operational acceptance criteria to onboard projects successfully into BAU support from dev teams. Responsible for managing the entire enterprise integration production estate, encompassing 100s of servers from an infra perspective and of APIs built on Springboot serving Life and General Insurance domains. Successfully onboarded legacy java apps into Springboot on EKS via a major API Transformation project. Lead the team of 20+ system engineers and IT analysts in the operations and maintenance area providing technical consultancy in incident, problem, change and release management.
ABOUT SANTHOSH GB
Mission-Driven LeaderWith 11+ years of experience in IT operations and cloud infrastructure, ITIL 4 Foundation certified, I specialize in bridging technical innovation with strategic leadership to deliver 99.9% uptime, cost-efficient solutions, and client-centric outcomes. My expertise spans AWS, Kubernetes, and Terraform, paired with a proven ability to lead global teams through digital transformations. Key Achievements- Led migration of circa, legacy APIs to AWS EKS, cutting deployment time by 40% and saving £150K/year in cloud/application licence costs- Managed 20+ global team members resolving 20+ high-priority/critical incidents annually with 99% consistent client satisfaction- Spearheaded automation initiatives (Jenkins, Terraform) that reduced manual effort by 35% and improved SLA compliance. What I Bring- Leadership: Mentored 5+ team members into senior roles, fostering a culture of growth and accountability- Technical Depth: Deep understanding in AWS, ITIL, and Kong Gateway with hands-on expertise in SRE practices and observability (Splunk, Grafana, AppDynamics and SumoLogic)- Client Focus: Trusted escalation point for C-suite stakeholders, aligning IT operations with business objectives.
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