Santez Kendrix
IT/OT Operations Leader | Global Enterprise IT Operations & Digital Workplace | Multi-Site Manufacturing & Distribution (US, Canada, Mexico, Honduras)
- Role
- IT Ot Operations Manager at Southwire Company
- Location
- Carrollton, GA, US
- LinkedIn followers
- 500 followers
About Santez Kendrix
Enterprise IT/OT Operations leader with responsibility for end-user platforms, infrastructure support, and service delivery across dozens of global manufacturing and distribution environments spanning the US, Canada, Mexico, and Honduras. Proven experience operating in high-availability, 24x7 settings where uptime, standardization and execution speed directly impact production, logistics, and business outcomes.Background includes leading enterprise IT operations, IT service delivery, and data center services, with accountability for incident management, service performance, vendor partnerships, and multi-million dollar operational and capital budgets. Experienced in driving ITSM maturity, modernizing digital workplace platforms and improving operational consistency across geographically distributed sites through governance, lifecycle management, and KPI-driven execution. Known for calm, decisive leadership during high-impact incidents, the ability to influence cross-functional teams without formal authority, and a track record of building scalable, globally consistent service and operations models. Current focus areas include global IT operations leadership, digital workplace modernization, IT/OT governance, and resilient service delivery frameworks that support organizational growth and reliability.
Experience
IT Ot Operations Manager
Dec 2023 — Present
Lead enterprise IT/OT operations supporting 44 manufacturing plants and distribution centers across North and Central America (US, Canada, Mexico, Honduras).Oversee end-user platforms and plant technologies, ensuring reliable support for hardware, software, and networked systems.Bridge plant operations and IT leadership to align technology execution with production, logistics, and business priorities.Drive enterprise initiatives focused on asset visibility, endpoint modernization, and operational standardization across sites.Author and codify procedures for planned outages, site closures, and builds to improve operational maturity and reduce risk.Act as escalation leader for operational issues impacting plant and distribution environments.Partner with vendors and internal teams to improve service delivery, consistency, and readiness across locations.
Skills
- Computer Maintenance
- Microsoft Access
- Sccm
- Windows
- Outlook
- System Administration
- Powerpoint
- Microsoft Excel
- Technical Support
- Computer Repair
- Team Leadership
- Computer Hardware
- Adobe Acrobat
- Networking
- Windows 7
- Windows Xp
- Servers
- Active Directory
- Xp
- System Center Configuration Manager (Sccm)
- Windows Server
- Vmware
- Customer Support
- Troubleshooting
- Research
- Leadership
- Access
- Windows Vista
- Data Entry
- Social Networking
- Social Media
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