Santanu Khanra
After Sales Support & Field Service Professional | Ashok Leyland | Ex.Daimler Trucks | Ex. Mahindra & Mahindra | Ex. Ashok Leyland | 20+ Years of Experience| Associate Member for ICTRD | Member of UNICEF
- Role
- Regional Service Manager - Field Service at Ashok Leyland
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Santanu Khanra
Experienced and results-driven with a proven track record of elevating customer satisfaction and driving loyalty within the fast-paced automotive industry. Over 20 years of experience in leading and mentoring high-performing teams, I specialize in building strong customer relationships, managing key accounts, and leveraging competitive analysis to inform strategic decisions. My expertise spans from hands-on field service support to developing and implementing scalable service strategies that consistently exceed business goals. I am passionate about turning service challenges into opportunities for growth and am dedicated to ensuring every customer interaction is a positive and lasting one.\"
Experience
Regional Service Manager - Field Service
Jan 2026 — Present · Hyderabad, IN
Responsible for after sales service support at Hyderabad-Telangana RegionHandling a team of 10 people including TSM, ASM, KAM18 no dealer outlets and ASCs
Education
National Institute of Engineering & Technology
Bachelor Program in Engineering, Mechanical Engineering
Jnan Chandra Ghosh Polytechnic
Diploma in Mechanical Engineering
CHITTARANJAN HIGH SCHOOL
Higher Secondary [12th], Science, English, Hindi
West Bengal Board of Secondary Education (WBBSE)
Secondary [10th], Science, English, Hindi, Maths
National Institute of Business Management (NIBM) Global
Excecutive One Year Master of Business Administration, Marketing Management
Skills
- Engineering
- Competitive Analysis
- Automotive
- Vehicles
- Key Account Management
- Channel
- Customer Satisfaction
- Team Management
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