Santanu Ghosh
Software Engineer- Fluent Commerce OMS || Application Service Management || Production Support Engineer || Ex-Cognizant || IIT Jodhpur 🇮🇳
- Role
- Software Support Engineer at Ayatacommerce
- Location
- Siliguri, WB, IN
- LinkedIn followers
- 500 followers
About Santanu Ghosh
4+ years of IT experience in Software - Technical and Functional Support - Production & Dev Issues (Retail, Ecommerce and Banking domain)•Completed M.Tech in Data Science from IIT Jodhpur. •Roles/Responsibilities:Fluent Commerce -OMS EngineerApplication Management Services - L2/L3.Ecommerce Order Service Management and Supply Chain Service Management Specialist. Production Support for various Client Software/Application Services.Experienced in ITSM including Incident, Problem, Change and Service Management.Troubleshooting, Root Cause Analysis, Resolution Delivery, Monitoring, Ticket Management. Log Analysis and Change Management, API Testing, Code debugging.•Skills : Java.NET, Python, Confluence -JIRA ITSM, SeviceNow ITSM, Splunk cloud and Postman.Hands on experience in JDBC, J2EE architecture, Tomcat web server and JSP.Knowledge of Xml, Rest & Soap web services, JSON,Restful API\'s and unit testing Junit & Mockito.Gaining knowledge on Data Analytics with Excel, Power Bi.Interested in Web development(trained in web developement). Fast learner and believes in teamwork.
Experience
Software Support Engineer
May 2024 — Present
L3 Fluent OMS Technical EngineerFluent Commerce - Production Support, Incident Management, Problem Management, Triage/Fix Prod Issues,Workflow Review, API & Logs Analysis.Proper Resolution, Root Cause Analysis and Delivery to the client within the SLA.
Education
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Technology - BTech, Electronics and communication
Margaret(s.n.)English high school
Science
2005 — 2017
Indian Institute of Technology Jodhpur
Master of Technology - MTech, Data and Computational Sciences
Surendra Institute of Engineering and Management 261
Bachelor of Technology - BTech, Electronics and Communication Engineering
2017 — 2021
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