Sanoop N
CCIE Collaboration #55745 | Unified Communication| Contact Center| SSCA SIP |AWS Certified Solutions Architect – Associate | Wireshark Certified Network Analyst | Linux-RHCSA| vmware DCV | Kubernetes CKA
- Role
- Technical Consulting Engineer at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sanoop N
CCIE Collaboration #55745 | Unified Communication| Contact Center| SSCA SIP | AWS…
Experience
Technical Consulting Engineer
Nov 2015 — Present · Bangalore, IN
Deploy, configuring, supporting, trouble shooting and administering Unified communication infra consists of voice and video Design optimal unified communication solutions based on customer requirement Interaction with Solution Architects, Service Managers, Program Managers, client executives for customer queries and with third party vendors for Support of Enterprise Networks. Provide technical expertise and consulting to engineers and customers Provides premium support on Unified Communications and Collaborations products including CUCM, IM & P, Unity connection, UCCX, Voice gateways, Jabber, TMS, VCS, Expressways, Conductor, MCU and Cisco Meting Server etc. Engaged in direct interaction with customers on a day-to-day basis handling high pressure network down situations and deadlines Providing technical escalation and high severity issue management Root cause analysis (RCA) and Preventive maintenance Drive escalated technical issues to resolution with complete ownership and driving them forward Supervising and analyzing change requests originating from team Reviewing aged cases and backlogs Effectively utilizes complex lab set-ups to duplicate and solve problems. Engaged with the Engineering teams on customer escalations related to defective/deviations from expected behavior. Possess good knowledge of the TAC/BU escalation processes
Education
Chinmaya Vidyalaya, Calicut
SSLC
St.Joseph's college,Devagiri,Calicut
Pre-Degree
1999 — 2001
Govt. College of engineering,Kannur
Bachelor of Technology (B.Tech.), Computer science & technology
2001 — 2005
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.