Sanofiya Shelat
Operations Team Lead @Best Buy Canada
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WORK HISTORY
Operations Team Lead @Best Buy Canada
Supervised and coached a 20+ member team, ensuring efficiency and excellence in store operations, inventory management, and customer service.Optimized scheduling and workflow processes to maintain strong coverage during peak business hours.Mentored employees on performance goals, service standards, and product knowledge, cultivating an inclusive and motivated workplace.Partnered with senior management to identify operational challenges, streamline systems, and enhance customer satisfaction.Recognized for implementing process improvements that reduced delays and boosted overall store performance.
EDUCATION
NBCC (New Brunswick Community College)
Postgraduate Degree, Information technology - Quality assurance
Gujarat Technological University (GTU), Ahmedabad
Diploma of Education, Computer Engineering
Mohawk College
Postgraduate Degree, International Business Management
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Computer Science
ABOUT SANOFIYA SHELAT
Dynamic Operations and Administration Professional with a proven record of improving workflows, driving customer satisfaction, and leading high-performing teams across retail, logistics, and IT environments.At Best Buy Canada, I led operations for a busy retail location — managing a team of 20+, optimizing scheduling and inventory control, and elevating customer experience through hands-on coaching and process improvement. My background in operations management, business analysis, and customer engagement allows me to bridge technical processes with people-focused leadership.I’m passionate about creating efficient systems, developing talent, and delivering service excellence that strengthens organizational performance. Whether supporting day-to-day operations or managing complex initiatives, I bring structure, empathy, and accountability to every role.Key Strengths- Operations & Administrative Management- People Leadership & Coaching- Workflow Optimization & Process Improvement- Customer Experience & Service Delivery- Training & Development- Stakeholder Communication
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