Sanne Roelfsema
Customer Service Team Lead @Wildling Shoes
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Team Lead @Wildling Shoes
Ensure efficient customer service processes, flow of information and communication within the customer service teams, taking into account AI/automation potential and other technical developments- Find solutions for customer requirements and needs together with my teams and relevant stakeholders from other teams/Circles- Translate the Brand Interaction Circle\'s goals into concrete concepts and projects for Customer Service- Make tactical decisions on the further development of Customer Service- Disciplinary responsibility for the CS Sub Leads. Formulate goals and expectations and stay in touch through appropriate meeting formats. Build trust by providing co-creative and situational guidance, make bold and responsible decisions, give clear and timely feedback, proactively address tensions and create a safe and inclusive work environment- Maintain an overview of budget and personnel requirements and expenditure in Customer Service and prioritize these accordingly.
EDUCATION
Utrecht University
Bachelor's Degree, Spanish Language & Culture
Universidad de Costa Rica UCR
Filología Hispánica
ABOUT SANNE ROELFSEMA
my 4 Cs of success- live Compassionate- rock Communication- be Confident- embrace Change
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.