Sanmay Goyal
HRTech || Customer Success || Account Management || SAAS
- Role
- Senior Customer Success Consultant at Darwinbox
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sanmay Goyal
Versatile Customer Success Consultant having expertise in change management and process…
Experience
Senior Customer Success Consultant
Sep 2022 — Present · Pune, IN
Act as a techno-functional consultant and provide recommendations on process-Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals-Drive product adoption, increasing overall retention and achieve process success for customers-Support clients during critical HR events like Appraisal, Increments etc-Gather feedback on product experience during the entire customer lifecycle via targeted surveys-Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities-Share best practices with clients on how to achieve product success with Darwinbox-Identify risks proactively, mitigate and escalate as deemed appropriate.
Skills
- Business Strategy
- Business Development
- Digital Marketing
- Personal Financial Planning
- Leadership
- Ncfm Certified
- Six Sigma
- Team Management
- Financial Analysis
- Conflict Management
- Corporate Finance
- Advertising
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