Sankharram Sethuraman
Senior Ops Representative at Concentrix | InternationalVoice Process | Inbound calls | Customer Experience
- Role
- Senior Operations Representative at Concentrix
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sankharram Sethuraman
Senior Operations Professional & Emerging SME with proven expertise in healthcare…
Experience
Senior Operations Representative
Jun 2024 — Present · Chennai, IN
1.Handling Inbound calls for a Healthcare conglomerate in the Middle East. Primary focus on maintaining KPIs such as CSAT, Average Handling Tme (AHT) and ensuring call quality scores of 95% or more. Quick on - call resolution and maintaining an effective service level percentage as per dynamically evolving business needs.
Education
Vel's Institute of Science, Technology and Advanced Studies, Chennai
Master of Business Administration - MBA
2019 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.