Sanketh Kapoor
Data Governance | Strategy | Service Delivery | Operations | Global Stakeholder Management | Growth & Turnaround | Vice President at J.P. Morgan Chase India
- Role
- Vice President - Data Governance Chief Data Analytics Office Asset & Wealth Management at JPMorganChase
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sanketh Kapoor
Strategy Planning/Execution Multi-site Operations Ops Improvements Standardization/Best Practices Succession Planning Key Performance Indicators (KPI) Staffing & Scheduling Performance Coaching Issue & Complaint Resolution Employee Experience Budget AdministrationNOTABLE ACCOMPLISHMENTS• Change Management – Successfully driving dynamically changing strategies over the last 4 years within Employee Data Operations & Global Technology Business Management India verticals• On Point strategized & implemented the EDO team expansion as resilient operations across 3 sites - India & the US – in a Remote/Work from Home Environment• Successfully transitioned from a centralized to a decentralized setup as part of the BCP & raising the performance bar program at Kotak. Promoted from Senior Manager to Chief Manager in 18 months• Excellent Track record in team productivity enhancement by improving “into X%” by over 1/3rd in the last 3 years for the credit cards portfolio at Kotak Mahindra Bank• Refined the Effectiveness & Efficiency of the team to take the resolution rates from 90% to 98% for Home loans, OD/PLOC portfolio to 77% from a 70% at HSBC Bank & was Awarded the Best Tele calling Operations Manager on 5 occasions (2009 – 2012)• Mentored team members for the next level. Least attrition levels amongst peers at all organization
Experience
Vice President - Data Governance Chief Data Analytics Office Asset & Wealth Management
Aug 2023 — Present · Mumbai, IN
Global Risk Lead - Unstructured Information Assets across all Data Risks. Spearheaded stabilization of newly transitioned functional ownership, achieving full operational control in three-months. Enhanced team alignment with organizational goals across global data risk management initiatives. Ensuring continuous alignment of governance and oversight processes with evolving regulatory requirements and industry best practices related to Unstructured Information Assets across data risks. Developed and executing comprehensive onboarding plans for acquisitions, aligning them with Firmwide and AWM CDAO requirements to maintain a consistent approach to data governance and risk management. Guiding team through successful Internal audit & Control testing, receiving ongoing positive feedback from partners on robustness of governance/oversight processes
Education
St. Xavier's College, Mumbai
B.Sc., Statistics
1996 — 2002
Skills
- Quality
- Team Leadership
- Portfolio Management
- Outbound
- Customer Retention
- Mis
- Employee Engagement
- Rostering
- Vendor Management
- Banking
- Sla
- Team Management
- Call Centers
- People Management
- Strategy
- Inbound
- Service Delivery
- Client Engagement
- Adherence
- Customer Engagement
- Performance Management
- Crm
- Credit Cards
- Collections
- Calibration
- Client Relation
- Management
- Bpo
- Telecommunications
- Analysis
- Operations Management
- Inbound Marketing
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